Recently we moved zoomshare into a new home.

We scheduled an overnight maintenance window to move the necessary zoomshare equipment.

Each new home has its own little quirks and idiosyncrasies to them. But as time goes by one learns how to navigate the little quirks in a new home. They can become reassuring where originally they were unsettling.

As I closed in on being awake for 24 hours I knew I didn’t have a taxing day ahead of me, I had planned my schedule accordingly at least. However, I still had some work to do and tops on that list was a check-in with zoomshare in a few hours, so I set my alarm for 9 am and closed my eyes.

I don’t remember the alarm going off.

10 am. I could have used some more sleep, but that could wait just a few minutes. A quick check-in on how zoomshare was handling the morning traffic and then a few more hours of shuteye.

I don’t think I even got in my chair, let alone logged into my computer.

I had voicemail. In fact I had a voicemail from kree10 that was just a few minutes old.

Not good news.

Not good news at all, in fact. He was on his way back to the colocation facility. No one from the office was able to connect to any zoomshare site, verifying in turn that everything was in working order. Moreover, it was looking like a good percentage of our users were having issues as well, which meant it wasn’t localized to just one network connection or path.

In the case of zoomshare one of the connecting pipe’s had a pin-size leak. When the “water pressure”, network traffic, was low some droplets of water, network packets, escaped via the leak. Annoying, but manageable. However, when the pressure was turned up the leak started to turn into a flood, more than half of the network packets never made it to their destination.